Shipping policy

Fast, Reliable Delivery — The AuraGlowUS Promise

At AuraGlowUS, we're dedicated to bringing innovative lighting, smart home gadgets, and modern lifestyle products directly to your doorstep with a smooth and dependable shipping experience.

Every order is handled with care, from processing to delivery, so you can enjoy your AuraGlowUS products as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Order Cut-Off Time: 5:00 PM (EST)

Orders placed after the daily cut-off time will begin processing on the next business day.

Please note that orders are not processed, packed, or shipped on weekends or U.S. public holidays.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details.

Delivery Time

Free Standard Shipping

Estimated Delivery: 7–12 Business Days

We work closely with trusted shipping partners to ensure your order arrives safely and efficiently.

Delivery times may vary depending on:

  • Delivery destination

  • Carrier operations

  • Seasonal demand

  • Weather conditions

  • Unforeseen transportation disruptions

While most orders arrive within the estimated timeframe, occasional delays outside our control may occur.

Shipping Costs

Always Free Shipping

We believe great products shouldn't come with expensive shipping fees.

That's why every order shipped within the United States qualifies for FREE Standard Shipping, with no minimum purchase requirement and no hidden charges.

The price you see at checkout is the price you pay.

Track Your Order

As soon as your package ships, we'll send you a tracking number via email.

Using the tracking link provided, you can monitor your shipment's progress and stay updated on its estimated arrival date.

If tracking information has not been received within 5 business days after placing your order, please contact our support team.

Delivery Delays

Although we strive to meet all estimated delivery windows, certain circumstances may occasionally cause delays, including:

  • Increased seasonal demand

  • Carrier network disruptions

  • Severe weather events

  • Public holidays

  • Incomplete or inaccurate address information

  • Other logistical challenges beyond our control

We appreciate your patience and understanding should any unexpected delays occur.

Address Accuracy

To avoid delivery issues, please double-check your shipping information before completing your purchase.

AuraGlowUS cannot be held responsible for orders delivered to an address entered incorrectly during checkout.

If you notice an error in your shipping details, contact us immediately after placing your order. We'll do our best to update the information before shipment.

Lost or Missing Deliveries

If your tracking status indicates that your package has been delivered but you cannot locate it:

  1. Check around your property and with household members.

  2. Contact the shipping carrier for additional delivery information.

  3. Reach out to our support team if further assistance is needed.

We'll gladly help investigate the situation whenever possible.

Shipping Coverage

At this time, AuraGlowUS proudly serves customers throughout the United States only.

We currently do not offer international shipping.

Need Assistance?

Our customer support team is here to help with any shipping, delivery, or order-related questions.

AuraGlowUS

Email: support@auraglowus.com

Phone: +1 (213) 529-0107

Business Address: 10385 San Sevaine Way, STE B, Jurupa Valley, CA 91752, United States.

Thank you for choosing AuraGlowUS.

We're honored to be part of creating a more beautiful, relaxing, and inspiring space in your home.