Frequently Asked Questions (FAQ)
Welcome to the AuraGlowUS FAQ page.
We've compiled answers to the questions we receive most often. If you can't find the information you're looking for, our support team is always happy to assist.
Orders
1. How do I place an order?
Simply browse our collection, select your favorite products, add them to your cart, and proceed to our secure checkout to complete your purchase.
2. Can I modify or cancel my order?
We begin processing orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us as soon as possible after placing it. While we cannot guarantee changes once processing begins, we'll do our best to assist.
3. Will I receive an order confirmation?
Yes. After your purchase is completed, you'll receive an order confirmation email containing your order details.
Shipping & Delivery
4. Where do you ship?
AuraGlowUS currently ships exclusively within the United States 🇺🇸.
At this time, we do not offer international shipping.
5. How long does shipping take?
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Order Processing Time: 1–3 Business Days
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Estimated Delivery Time: 7–12 Business Days
Delivery times may vary depending on location, demand, weather conditions, and carrier operations.
6. Is shipping free?
Yes. We offer FREE Standard Shipping on all U.S. orders.
7. How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use the tracking information to monitor your package's progress at any time.
8. My tracking hasn't updated. What should I do?
Tracking updates may occasionally take 24–72 hours to appear after shipment. If your tracking information remains inactive for several days, please contact our support team.
Payments
9. What payment methods do you accept?
We accept major credit cards, debit cards, and secure payment methods available during checkout.
10. Is my payment information secure?
Absolutely. All transactions are encrypted and processed through trusted payment providers. AuraGlowUS does not store complete payment card information on its servers.
Products
11. Are your products high quality?
Yes. We carefully select products that combine innovation, functionality, and aesthetic appeal. Every item is reviewed before being added to our store.
12. Do your lighting products require professional installation?
Most products are designed for simple setup and can be used immediately by following the included instructions. Specific installation requirements, if any, are listed on the product page.
13. Are your products suitable for bedrooms, gaming rooms, and home offices?
Yes. Many of our ambient lighting and décor products are specifically chosen to enhance bedrooms, gaming setups, workspaces, and living areas.
Returns & Refunds
14. What is your return policy?
We offer a transparent return and refund policy for eligible purchases. Please review our Return & Refund Policy page for complete details.
15. How do I request a return?
Contact our support team with your order number and the reason for your return request. We'll guide you through the next steps.
16. How long do refunds take?
Approved refunds are processed promptly. The time required for funds to appear in your account may vary depending on your bank or payment provider.
Damaged or Incorrect Items
17. What if I receive a damaged item?
Please contact us within a reasonable time after delivery and include photos of the damage. We'll review the issue and work toward a satisfactory resolution.
18. What if I receive the wrong product?
If you receive an incorrect item, contact our support team with your order number and photos of the product received. We'll assist you as quickly as possible.
Privacy & Security
19. How do you protect my personal information?
We use industry-standard security measures and secure technologies to help protect customer information. Please review our Privacy Policy for full details.
Customer Support
20. How can I contact AuraGlowUS?
Our support team is available to help with orders, shipping, products, payments, and general inquiries.
📧 Email: support@auraglowus.com
📞 Phone: +1 (213) 529-0107
🕒 Business Hours: Monday – Friday (9:00 AM – 5:00 PM (EST))
📍 Business Address: 10385 San Sevaine Way, STE B, Jurupa Valley, CA 91752, United States.
Still Need Help?
If you couldn't find the answer you were looking for, please reach out to us.
We're committed to making your shopping experience simple, secure, and enjoyable from start to finish.
Thank you for choosing AuraGlowUS ✨